OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
163 ratings and 102 comments received in the last 90 days.
06 March 2025
Everything was explained very carefully and thoroughly. If I need more help I will feel comfortable to arrange an appointment.
22 February 2025
Have brought several minis over the years and cannot recommend Mini highly enough
19 February 2025
Nathan took care of all the paperwork super fast, and I got all the details. The presentation of the new car was amazing! It felt like a real treat.
10 February 2025
Some areas of my mini purchase experience could have been better.
08 February 2025
Ashley was informative and so very helpful, kept me informed at every stage
04 February 2025
Nathan is good to deal with
04 February 2025
Duane was very supportive , listened to my needs and looked out for the extras that May suit me . Supported me with a thorough transfer of vehicle updating my phone / apps and settings on car .
04 February 2025
Once the decision had been made to purchase the car , the process was seamless and uncomplicated.
30 January 2025
We were made to feel welcomed from the moment we arrived and enjoyed our experience of the showroom.
21 March 2025
As above
21 March 2025
Detailed explanations given of issues, all staff are polite and courteous, friendly environment.
20 March 2025
As always Sycamore Stamford took care of my mini getting the service interval work all sorted!
19 March 2025
The customer service at this branch is consistently fantastic!
19 March 2025
Prompt efficient service
19 March 2025
Dom, who initially took my booking was helpful and accommodating, and secured me a loan car. Natasha and Beth excelled on the actual service day and I was treated to smiles and a welcoming meet and greet. Very professional everyone, including Jill.
17 March 2025
Service was carried out speedily and I got feedback with the video.
16 March 2025
The staff at Stamford are always very helpfull
16 March 2025
Persona profile was lost as was not asked to bring log in details otherwise a fifth star would have been awarded
14 March 2025
Brilliant service - helpful and efficient.
15 March 2025
Sales executive Duane was superb, helpful and knowledgeable, nothing was too much trouble. If only MINi design/manufacturing team were as professional as Duane I would not be an unhappy customer